I had a wonderful conversation with someone today regarding the motivation of her employees. She said to me, “my management philosophy is incredibly simple. I have to care. That’s it. I have to care about my employees; my company; my customers. How can I expect my staff to give their best if I’m not willing to do the same?”
Makes sense to me. I think it get’s back to that old adage, “attitude follows leadership.” Are you being an example for your employees? Are you engaging your customers with enthusiasm and (gasp!) heart?
I cannot tell you the number of times that I have been called into situations by companies that were concerned about the poor morale/performance of their employees. In quite a few of these engagements it didn’t take long to figure out the reasons behind the “madness.” Managers with poor attitudes fuel the attitudes of their employees and vice versa. It’s nothing more than a symbiotic circle of confusion, distrust and resentment. If that circle/cycle is left unattended then the department or organization will spiral out of control.
More to come later…
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